11.1. We do not refund the payments made for the use of the Services. If you find our Services to work improperly, please contact us and describe the problem in detail, indicating your User ID and the payment transaction ID. If your claim is granted, compensation will be paid to you within 30 days after sending the Application. The amount of compensation will be equal to the cost paid for the Services you paid for, but in any case not more than one hundred US dollars. We work, observing the recommended standards and laws regarding National and International Fair Trading.